There are a number of reasons why card issuers are beginning to look at electronic PIN distribution systems. These include:

Security – for markets where both the card and PIN are sent direct to the card holder, many issuers would like to avoid the security risks of sending PIN mailers and cards to the same private mail boxes.

Reliability – in some markets, postal services are not reliable and mailers can go missing or be delayed. This puts pressure on customer support services.

Differentiation – in an increasingly connected world, many of your customers want to receive their information through digital channels.

Convenience – customers forget their PINs and need reminders. Digital channels are perfect for this.

Cost reduction – over time, digital channels are more cost effective.

We know that different markets favour different technologies so we’re never prescriptive about which electronic delivery method you should use. What approach are you considering? We can help you:

Identify the solution which best meets your specific needs, whether that’s the web, SMS or an interactive voice response systems.

Understand the impact on your current business processes

Implement your chosen solution.

Call us today to talk about the smarter PIN issuance

Read about traditional PIN Mailers